Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with UK GDPR.
Last updated: 30 November 2025
Data Controller
Ons Wipes is the data controller for any personal information we collect about you. You can contact us at [email protected] with any questions about this policy or your personal data.
Information We Collect
Contact Forms
- • Name and company name
- • Email address
- • Phone number
- • Inquiry details and messages
- • Optional file uploads
Sample Requests
- • Full name and company details
- • Contact information
- • Delivery address
- • Industry and product preferences
- • Design files and specifications
How We Use Your Information
Primary Purposes
- Quotes and Communication: Respond to your inquiries and provide accurate quotations
- Sample Processing: Prepare and deliver physical samples to your specified address
- Project Management: Manage your orders from initial inquiry through to delivery
- Customer Support: Provide ongoing support for your projects and resolve any issues
Data Retention
Active Inquiries
We retain your information for up to 2 years to support ongoing projects and potential future collaboration.
Completed Projects
Project data may be retained for up to 7 years for warranty, quality assurance, and legal compliance purposes.
Third-Party Processing
We may share your information with trusted third-party service providers who assist us in:
- • Email delivery services for notifications
- • Cloud storage providers for secure data storage
- • Delivery partners for sample shipping
- • Payment processors for order transactions
All third-party providers are contractually required to protect your data and use it only for the specified purposes.
Your Rights
Access
Request a copy of the personal data we hold about you
Rectification
Ask us to correct any inaccurate or incomplete information
Erasure
Request deletion of your personal data (subject to legal requirements)
Portability
Receive your data in a structured, machine-readable format
Restriction
Limit how we process your personal information
Objection
Object to processing based on legitimate interests
Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- • Encrypted data transmission and storage
- • Regular security assessments and updates
- • Restricted access on a need-to-know basis
- • Spam protection and validation on all forms
- • Secure cloud infrastructure with backup systems
Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
Email: [email protected]
Phone: +44 7552 066226
Response Time: We will respond to all data requests within 30 days
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to existing contacts via email. The "last updated" date at the top of this page indicates when the policy was last revised.